Privacy Policy

Introduction

This Privacy Policy describes how Hinckley Home Appliance Repair Services ('we', 'our', 'us') collects, uses, and discloses your information. This policy outlines our commitment to protecting your privacy by maintaining the confidentiality of your personal data in accordance with applicable UK laws such as the General Data Protection Regulation 2018 and the Data Protection Act 2018.

Data Collection

Types of Data Collected

We collect various types of information in order to provide and improve our services to you. This includes personally identifiable information such as your name, email address, postal address, and telephone number when you contact us for services. Additionally, we may collect non-personal data such as browser type and usage data through cookies, which help enhance the user experience on our website.

Methods of Data Collection

Your data is collected when you provide them directly to us via our website, email (e.g., [email protected]), postal mail, or during phone conversations. Automated collection occurs through browser cookies when you navigate our website to help us track your website usage and preferences.

Data Use

We utilize the collected data to provide requested home appliance repair services, communicate with you regarding service requests, and promptly address your inquiries and concerns. Further, the data enables us to enhance our service delivery, manage customer relationships, and conduct business operations efficiently. Predominantly, personal information is used to ensure that we meet your service needs while remaining compliant with applicable laws.

Data Sharing

Your privacy is paramount, and we do not sell or rent your personal information to third parties. We may share data with trusted service partners strictly necessary for delivering our services, all of whom adhere to equivalent privacy standards. Additionally, data might be disclosed in response to legal requests, regulatory requirements, or to defend and enforce our legal rights and interests.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. We use high-standard security protocols, encryption methods, and conduct regular audits to ensure the protection of sensitive information. However, please be aware that no method of transmission over the internet or electronic storage is fully secure.

Data Retention

Your personal data is retained only for as long as absolutely necessary to fulfill the purposes set out in this Privacy Policy. Upon fulfilling service obligations and legal requirements, your information will be securely deleted or anonymized. Our regular data review ensures that data retention policies remain in compliance with applicable UK data protection laws.

Your Rights

You are entitled to request access to personal data we hold about you, rectify inaccuracies, or request data erasure, subject to certain limitations. Additionally, you have the right to withdraw consent at any time and lodge a complaint with a supervisory authority should you see necessary. Kindly direct your inquiries or requests regarding personal data to [email protected].