UK GDPR

UK GDPR Compliance

This page explains how Hinckley Home Appliance Repair Services complies with the UK General Data Protection Regulation (UK GDPR), which governs the protection of personal data in the United Kingdom.

Scope and Applicability

Although Hinckley Home Appliance Repair Services does not maintain a user registration system or store personal data in a database, we may collect limited personal data through website interactions such as contact form submissions, server logs, and analytics cookies. This data is processed in accordance with the UK GDPR.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access – You may request confirmation of whether we process your personal data and obtain a copy of it.
Right to rectification – You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure – You may request deletion of your personal data where there is no compelling reason for its continued processing.
Right to restrict processing – You may request that we limit the way we use your data under certain conditions.
Right to data portability – Where applicable, you may request your data in a structured, commonly used, and machine-readable format.
Right to object – You may object to the processing of your data based on legitimate interests, including profiling.

How We Comply

We ensure compliance with UK GDPR by:

Only collecting personal data when voluntarily provided via our contact form.
Not storing personal data longer than necessary for the purpose of responding to inquiries.
Using secure, encrypted contact forms to protect data in transit.
Not selling, sharing, or otherwise monetizing personal data.
Regularly reviewing our data handling practices.

Data We Process

Any personal data we may process is limited to:

Name
Email address
Phone number
Message content submitted via our contact form
IP address and browser information (via server logs and analytics cookies)

Legal Basis for Processing

We process personal data based on legitimate interest – specifically, to respond to your service inquiries and provide customer support. We do not rely on consent for this processing, as it is necessary for our business operations.

How to Exercise Your Rights

To exercise any of your rights under UK GDPR, please contact us at the email address below. Include your full name, the nature of your request, and any relevant details (e.g., date of contact, message subject). We will respond without undue delay.

Response Timeframes

We aim to respond to all requests within one month of receipt. In complex cases, we may extend this period by two additional months and will notify you within one month of receipt if this is necessary.

No Discrimination Policy

We will not deny service, charge different prices, or provide a lower quality of service to anyone because they have exercised their rights under UK GDPR.

Updates and Changes

We may update this compliance page periodically to reflect changes in the law or our practices. Any material changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about your rights under UK GDPR or wish to make a request, please contact:

Thane Grayling
Email: [email protected]
Address: 420 Broadway Street, Miramar, Wellington 6022, New Zealand

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection. Visit ico.org.uk for more information.

Thane Grayling

I am an expert in appliance repair services and love to write about various aspects of the industry. I enjoy sharing insights from my day-to-day experiences, providing tips and solutions to common appliance issues. My goal is to help readers tackle their appliance troubles with ease and confidence. When I'm not repairing or writing, I dive into the world of technical innovation and tools.